Cookie Policy

Cookies are very small text files that are stored on your computer when you visit certain web pages.
It’s important to understand that cookies can’t harm your computer. We use them to improve your experience of the site and also to help us identify and resolve errors within our site.  We also use them and some clever tools to provide us with information in an anonymous form that helps us provide the right products and experience for our customers.

To order products on Payment Swap you need to have cookies enabled. If you don’t, you’ll still be able to browse the site and use it for research purposes but you will miss some of the website features.  Most web browsers have cookies enabled, but see Managing Cookies below for further help to turn them on or off should you need to.

If you would like to find out more about Cookies in general – then visit: –

To make full use of the online shopping and personalised features on Payment Swap, your computer, tablet or mobile phone will need to accept cookies, as we can only provide you with certain personalised features of this website by using them.

Our cookies don’t store any sensitive information such as your name, address or payment details. They instead store a random, encrypted ‘key’ – we can identify who you are based on this key, but it is otherwise meaningless to anyone else.

Our site uses a mixture of session and persistent cookies.  Session cookies operate from the moment that you log into our site until the moment you log off – once you do, they are deleted.  Persistent cookies are not deleted after each session.  Our cookies fall into 4 main types:-

Strictly Necessary Cookies – these are essential to our site and if disabled, your experience on our site will not be at its best and you will not be able to order a car.

Performance Cookies
 – these collect anonymous data about our visitors which we use to improve your future experience and identify issues that our users maybe experiencing.

Functionality Cookies – these customise the look and feel of our site, for example remembering your name or car registration number for the next time you visit.

Targeting/Advertising Cookies – these cookies help us to see what you click on whilst on our site. This enables us to better understand the products that interest you and helps us to monitor the effectiveness of an advertising campaign or price change.
Third party cookies may also be used in our website by approved organisations to provide services on our website (eg Youtube, Facebook, Twitter, Linkedin).

Cookies used by Payment Swap

These are cookies that help support your journey through our site, remembering information that you have entered so that you do not have to re-enter it as well as cookies that deliver information to you based on your selection.

SessionId – This cookie is set by the underlying technology (Microsoft ASP.NET) used to run the web application.
osVisitor – The first time the end-user accesses the web server (accessing a web page from the server), a unique value is stored in this cookie.
osVisit – Each time the end-user accesses a web page and this cookie does not exist yet, the cookie is created and set with a unique value, representing that the visitor accessed the site. This cookie is set to expire after 30 minutes, so that if the visitor leaves the web application and then returns 30 minutes later, a new visit session is started.
pageLoadedFromBrowserCache – We may use this cookie to improve the user experience of the web application. It ensures that, in pages where a feedback message is displayed, if the users clicks the back button they will not be shown the same feedback messages again.
pagination – Some applications may use cookies with this naming convention to keep the pagination state in specific web pages.
acceptcookies – Capture the users consent to accept cookies
PS_User – Set with a unique value, representing the visitor who accessed the site.
PS_FirstTime – Track if this is the first time the user has viewed the payment swap website

 Cookies used by third parties

We embed videos from our official YouTube channel using YouTube’s privacy-enhanced mode. This mode may set cookies on your computer once you click on the YouTube video player, but YouTube will not store personally-identifiable cookie information for playbacks of embedded videos using the privacy-enhanced mode. To find out more please visit

We embed some videos from Vimeo. Please see for a list of cookies used by Vimeo.

Google Analytics
 _ga The _ga cookie is part of Google analytics, and is used to distinguish users. We use the information to help us improve the site. The cookie collects information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and what pages they visited. The cookie does not collect personal identifiable information.The _ga cookie will last for two years. More info;

Zendesk Chat
Please see for information on what cookies zendes use

Managing Cookies
If you’d prefer to restrict, block or delete cookies from Payment Swap, or any other website, you can use your browser to do this.
To enable/disable cookies

Each browser is different, so check the ‘Help’ menu of your particular browser (or your mobile phone’s handset manual) to learn how to change your cookie preferences.

If you’re not sure of the type and version of web browser you use to access the Internet:

For PCs: click on ‘Help’ at the top of your browser window and select the ‘About’ option.
For Macs: with the browser window open, click on the Apple menu and select the ‘About’ option
Here are some of the most popular browsers:

Google Chrome

Click on ‘Tools’ at the top of your browser window and select Options
Click the ‘Under the Hood’ tab, locate the ‘Privacy’ section, and select the ‘Content settings’ button
Now select ‘Allow local data to be set’

Microsoft Internet Explorer 6.0, 7.0, 8.0

Click on ‘Tools’ at the top of your browser window and select ‘Internet options’
Click on the ‘Privacy’ tab.  Ensure that your Privacy level is set to Medium or below, which will enable cookies in your browser – settings above Medium will disable cookies

Mozilla Firefox

Click on ‘Tools’ at the top of your browser window and select Options
Then select the Privacy icon
Click on Cookies, then select ‘allow sites to set cookies’

Click on the Cog icon at the top of your browser window and select the ‘Preferences’ option
Click on ‘Security’, check the option that says ‘Block third-party and advertising cookies’
Click ‘Save’

Further Reading 

Useful information about cookies can be found at:

Internet Advertising Bureau
A guide to behavioural advertising and online privacy has been produced by the internet advertising industry which can be found at:

International Chamber of Commerce United Kingdom
Information on the ICC (UK) UK cookie guide can be found on the ICC website section: