FAQ's
Find your perfect used car with Payment Swap - we're here to help answer your questions
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Is it easy to swap my car with negative equity?
Even with negative equity, you could swap your old car and drive something newer for
Can I really swap my car if it’s still on finance?
Absolutely! We’ve helped many customers do just that.. Simply enter your reg number and how
Is It Important That I Leave You A Review?
It is important to us to receive 5 star reviews from all our customers. We
When Is My First Payment Due?
With Payment Swap, your first payment on your new car is not due for around
What Happens To My Old Finance Agreement?
Once you’ve driven away, your dealer settles off your old finance, releasing you from that
How Long Will It Take To Do The Swap Over?
Once you arrive at the dealership, they will welcome you in to their premises and
Do I Need To Let The Dealership Know If Anything Has Changed With Regards To My Part Exchange?
It’s best practice for both the customer and the dealer to be open and honest
What Do I Do To Change My Car’S Insurance?
In between your order and taking delivery at the dealership, you will need to tell
What Do I Do If My Car Has A Private Reg?
If your car is on a private registration plate, you will need to log on
What Do I Take With Me To The Dealer?
Prior to collection, you will need to get all your old car’s items together –
Where Will I Collect My Vehicle From?
All our groups only have one or two specially selected locations for you to collect
How Soon Can I Get Behind The Wheel?
Your dealer will be in touch to agree which is the best day and time
Don't see your Question listed?
Our trained Payment Swap team are available between 9.00am and 6.30pm (Monday to Friday), 10:00am to 4:00pm on Saturday. We are closed on Sundays.
Send us an email and we promise we will get back in touch as soon as we can.
info@paymentswap.co.uk
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Our Live Chat specialists can usually answer any queries you may have.
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